1. Pricing & Currency

• Pricing Currency: All prices listed on our website are in New Zealand Dollars (NZD) and are inclusive of Goods and Services Tax (GST) unless stated otherwise.

• Price Adjustments: Prices are subject to change without prior notice. The applicable price for your order is the price displayed at the time of order confirmation. We reserve the right to modify or discontinue products, specifications, or pricing at any time.

2. Colour Variations & Fabric Batches

• Screen vs. Reality: Pictures of products on our store may display slight chromatic variations due to lighting conditions, photography, and individual display monitor settings. Minor shade variations are inevitable.

• Batch Variations: Custom curtains and blinds are manufactured from different fabric dye lots. Subtle color variations between fabric swatches, separate orders, or batch runs may occur.

• Returns Exclusions: Minor dye-lot variations or screen color discrepancies do not constitute a defect and will not be accepted as a reason for return, replacement, or refund.

3. Measurements & Tolerances

• Customer Responsibility: For online custom orders, all measurements must be provided by the customer in millimeters (mm). The customer is solely responsible for providing accurate measurements. WooCurtains takes no responsibility for incorrectly measured windows by the customer.

• Manufacturing Tolerance: As all items are custom handmade, a standard manufacturing tolerance of ±15mm (plus or minus 1.5cm) applies to finished product dimensions. Products within this tolerance range meet specification standards and are not eligible for remake or refund.

4. Turnaround Time & Deliveries

• Production Time: Our standard production/turnaround time is estimated at 3 weeks from the order confirmation date. Total completion times (order to dispatch) may range between 3 to 4 weeks depending on factory workload, fabric availability, and supplier stock levels. 

• Delivery Time: Domestic shipping typically takes 1 to 7 working days depending on the regional location and package size. Orders are fulfilled via third-party couriers or local delivery teams.

• Delays Disclaimer: All production schedules and delivery dates are estimates only. While we will notify you via email of significant delays, WooCurtains is not liable for any consequential loss, inconvenience, or damage arising from unexpected delivery or production delays.

5. Stock Availability

• Local Stock Levels: Certain fabrics or hardware colors may occasionally be temporarily out of stock in New Zealand.

• Out-of-Stock Process: If an ordered item is out of stock, we will contact you via email. You will have the option to:

  1. Wait for fabric re-stocking;

  2. Select an alternative fabric of equivalent value; or

  3. Receive a full refund for the unavailable item.

6. Order Cancellations

• Custom Made-to-Order: Once a custom order is placed and fabric cutting/production has commenced, orders cannot be cancelled or refunded due to a change of mind.

• Company Right to Cancel: WooCurtains reserves the right to decline or cancel any order for any reason (e.g., pricing errors, stock unavailability, or fabric unsuitability). In such cases, a full refund will be issued to the original payment method.

7. Product & Specification Updates

We continuously refine our offerings. WooCurtains reserves the right to modify or improve product specifications, manufacturing techniques, hardware componentry, and site data without prior notice.

8. Product Warranty

Woo Curtains & Blinds Limited warrants that all supplied custom products will be free from defects in materials and manufacturing workmanship under normal residential use for the periods listed below:

• Custom Roman Blinds: 2 Years Warranty

• Custom Curtains: 2 Years Warranty

Warranty Scope & Terms:

• Remedies: In the event of a valid claim, WooCurtains will, at its sole discretion, repair or replace the defective product or component.

• Authorized Repairs: All repairs during the warranty period must be performed by WooCurtains or an authorized technician. Unauthorized third-party repairs void this warranty.

• Limitation of Liability: WooCurtains’ liability under this warranty is strictly limited to the repair or replacement of defective goods. To the maximum extent permitted by NZ law, we are not liable for any indirect, incidental, or consequential damages or losses.

• Warranty Exclusions: This warranty does not cover:

  1. Fair wear and tear over time;

  2. Abuse, misuse, negligence, lack of maintenance, or improper operation;

  3. Incorrect customer installation, alteration, or handling;

  4. Fading, sun damage, degradation, or mold caused by direct exposure to extreme UV rays or environmental moisture.

9. Warranty for Customer’s Own Material (COM)

When you supply your own fabric to WooCurtains for custom manufacturing, the following conditions strictly apply:

• Stitching & Workmanship Warranty (1 Year): We guarantee our cutting, stitching, and manufacturing craftsmanship for a period of 1 Year from the date of delivery. If a defect occurs due to our tailoring error, we will repair or remake the item free of charge.

• Complete Fabric Exclusion: WooCurtains provides NO warranty whatsoever on customer-supplied fabrics (COM). We accept no responsibility or liability for how customer-supplied fabric performs, including but not limited to:

  • Shrinkage, stretching, sagging, or warping after fabrication, hanging, or dry cleaning;

  • Fading, discoloration, or sun damage caused by light or UV exposure;

  • Pre-existing fabric flaws, weaving defects, natural slubs, structural weakness, or tearing due to poor fabric quality.

• Right of Refusal: WooCurtains reserves the right to inspect customer-supplied fabric and refuse fabrication if the fabric is deemed structurally unsound, damaged, or unsuitable for custom curtains or Roman blinds. If customer-supplied fabric is rejected due to serious defects or unsuitability, the customer will be responsible for all return shipping costs, or may arrange for collection at their own expense.

10. Statutory Rights (Consumer Guarantees Act)

Nothing in these Terms & Conditions or Warranty policies excludes, restricts, or modifies any rights, guarantees, or remedies available to you under the New Zealand Consumer Guarantees Act 1993 (CGA) or the Fair Trading Act 1986 (FTA) where applicable.